SHIPPING and RETURN POLICY
Update: 1 December 2022
Thank you for shopping at America Camping Xplorers.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping and Return Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to America Camping Xplorers, Inc., 3507 West Stetson Ave. Suite#432, Hemet, CA. 92545.
Goods refer to the items offered for sale on the Service.
Orders mean a request by you to purchase Goods from Us.
Service refers to the Website.
Website refers to America Camping Xplorers, accessible from https://acampx.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Please carefully review our shipping policy when purchasing our products. This policy will apply to any order place with us.
Free Shipping to all of the United State (including Alaska and Hawaii) and Puerto Rico.
All orders are processed within 1-2 business days with delivery in (1-5 business days) Orders may not be shipped on weekends. Delivery time depends on destination and other factors.
If we are experiencing a high volume of orders, shipments, may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours
Damages
America Camping Xplorers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about our shipping Policy, please contact us:
By email: support@acampx.com
Order Cancellation Rights
We offer 100% unconditional money back guarantee. You may return new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@acampx.com
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
America Camping Xplorers 3507 West Stetson Avenue Suite# 432 Hemet, California. 92545
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If you have any questions about our Return Policy, please contact us:
By email: support@acampx.com